TERMS OF SERVICE

Last updated: August 28, 2026

These Terms of Service (“Terms”) govern access to and use of trackreserve.com, related storefront features, and the Track Reserve asset-tracking platform made available by TrackReserve LLC (“Track Reserve,” “we,” “us,” or “our”). By visiting the website, creating an account, placing an order, purchasing a subscription, or using the platform, you agree to these Terms and to the policies incorporated by reference.

If you do not agree, do not use the website, place an order, or access the platform.

1. Eligibility and business authority

You must be legally capable of entering a binding agreement. If you act for a company or other organization, you represent that you have authority to bind that organization. References to “you” include both the individual user and the organization on whose behalf the user acts, when applicable.

Track Reserve is designed primarily for business and organizational use. You are responsible for determining whether products and services are suitable for your operations and legal requirements.

2. Accounts and security

You must provide accurate, current, and complete information and keep it updated. You are responsible for safeguarding account access, restricting access to authorized personnel, assigning appropriate user roles, and notifying us promptly of suspected unauthorized use.

Each user should use their own authorized sign-in credentials. You may not impersonate another person, misrepresent organizational authority, share access in a manner that bypasses licensed seat limits, or attempt to access another organization’s records.

You are responsible for activities performed through your account except to the extent caused by Track Reserve’s breach of an applicable legal duty.

3. Products, descriptions, and availability

We try to describe products and services accurately. Colors, dimensions, packaging, and other visual details may vary because of displays, manufacturing tolerances, supplier changes, and production methods. Product images can be representative.

Products, customization options, prices, promotions, and availability may change without notice before an order is accepted. We may limit quantities, correct errors, withdraw products, or cancel an order when reasonably necessary. If we cancel a paid order that cannot be fulfilled, we will issue an appropriate refund.

4. Orders, payment, and taxes

An order confirmation acknowledges receipt but does not necessarily constitute final acceptance. Acceptance may depend on payment authorization, fraud review, inventory, supplier confirmation, artwork review, shipping eligibility, and other order requirements.

You agree to pay the prices, shipping charges, taxes, subscription charges, and other amounts disclosed before purchase. You authorize the selected payment method to be charged for one-time and recurring transactions you approve.

Tax treatment is determined using available transaction information and applicable rules. Customers claiming an exemption must provide valid documentation and remain responsible for the accuracy and continued validity of that documentation.

5. Custom-branded products and customer artwork

When you submit a logo, trademark, design, text, image, data file, or other content (“Customer Materials”), you retain your ownership rights. You grant Track Reserve and its suppliers a limited, nonexclusive license to use, reproduce, format, transmit, and adapt the Customer Materials only as reasonably necessary to quote, proof, produce, package, fulfill, support, and document the requested order.

You represent that you own the Customer Materials or have permission to use and reproduce them for the requested purpose. You are responsible for claims arising from materials you were not authorized to provide.

You must review proofs carefully. Approval confirms the product, spelling, artwork, placement, colors, quantities, sizes, identifiers, and other displayed specifications. Production may begin after approval, and the order may then become non-cancellable and non-returnable as stated in the Return and Refund Policy.

We may refuse content that is unlawful, infringing, fraudulent, threatening, hateful, or otherwise inappropriate for production.

6. Custom QR asset tags

Track Reserve asset tags may include public printed identifiers and QR codes associated with secure platform records. The physical tag, printed identifier, QR destination, and underlying platform record are related but distinct components.

You must not alter, duplicate, reverse engineer, misuse, or fraudulently reproduce identifiers or QR destinations; attempt to claim tags belonging to another organization; or use tags to misrepresent ownership, authorization, inspection, safety, or compliance status.

Tag performance depends on correct placement, surface preparation, environmental suitability, scanning conditions, connectivity, and continued platform availability. You are responsible for selecting an appropriate tag material and placement for the intended environment and for maintaining independent records when required for safety, legal, insurance, accounting, or regulatory purposes.

7. Asset-tracking platform license

Subject to these Terms, payment, plan limits, and applicable policies, Track Reserve grants authorized users a limited, nonexclusive, nontransferable, revocable right to access and use the platform for the organization’s legitimate internal business purposes during the applicable trial or paid term.

You may not:

• copy, sell, sublicense, rent, or commercially exploit the platform except as expressly authorized;

• reverse engineer, probe, scrape, disrupt, or circumvent the platform or its security controls;

• upload malware or unlawful, infringing, or harmful content;

• access or attempt to access another organization’s data;

• use the platform to violate law or the rights of another person;

• falsify asset, maintenance, safety, ownership, or user records; or

• use automated means that unreasonably burden the service.

Plan limits may apply to assets, users, storage, or other features. Physical asset tags are separate products and are not included with a software plan unless an offer expressly states otherwise.

8. Customer data and operational responsibility

You control the business data entered into your organization’s account and are responsible for its accuracy, legality, and appropriate use. You must obtain any notices, permissions, or consents needed to enter information about employees, contractors, customers, locations, equipment, or other persons and property.

Track Reserve provides organizational and tracking tools; it does not replace legally required inspections, maintenance programs, safety controls, inventory audits, accounting records, insurance documentation, or professional judgment. Statuses such as available, damaged, in repair, reserved, missing, or retired reflect user-entered workflow information and are not independent certifications by Track Reserve.

9. Found-item and public scan features

Public QR features may allow a person to report that an item was found or communicate limited information. Do not use these features to harass others, submit knowingly false reports, demand payment, facilitate theft, or disclose unlawful content. A found-item report does not establish ownership or create a duty for a finder to store, transport, or return an item.

10. Beta features and changes

Features identified as beta, preview, pilot, or early access may be incomplete, change without notice, or contain errors. Use beta features with appropriate caution and maintain backups or alternative procedures for important operations.

We may improve, modify, suspend, or discontinue features. When a change materially affects a paid service, we will provide notice or another remedy when required by applicable law.

11. Subscriptions

Software subscriptions and auto-replenishment purchase options are governed by the Subscription and Auto-Replenishment Policy, which is incorporated into these Terms. Subscription terms shown at enrollment, including the plan, price, billing interval, trial, included features, shipping terms, and cancellation method, form part of your agreement.

12. Shipping, returns, and refunds

Physical-product fulfillment is governed by the Shipping and Delivery Policy. Returns, refunds, exchanges, and order cancellations are governed by the Return and Refund Policy. Product-specific quotations and clearly disclosed terms may supplement those policies for custom or special-order products.

13. Third-party services and suppliers

The website and platform may rely on or link to third-party services, including Shopify, payment processors, carriers, email providers, hosting services, mapping or communications tools, manufacturers, and fulfillment suppliers. Their services may be governed by separate terms and policies.

We are not responsible for independent third-party websites or services that we do not control. This provision does not remove responsibilities that Track Reserve has to its customers under applicable law or our published policies.

14. Intellectual property

Except for Customer Materials and third-party materials, the website, platform, software, branding, designs, text, graphics, workflows, and related content are owned by or licensed to Track Reserve and are protected by applicable intellectual-property laws.

“Track Reserve,” the Track Reserve logo, and associated branding may not be used without written permission. No ownership rights are transferred except for ownership of physical products purchased and paid for, subject to applicable license restrictions.

15. Feedback

If you voluntarily provide suggestions or feedback, you grant Track Reserve permission to use that feedback without restriction or compensation, provided we do not publicly identify you as its source without permission.

16. Disclaimer of warranties

To the fullest extent permitted by law, the website, platform, beta features, and related services are provided “as is” and “as available.” Track Reserve disclaims implied warranties that may lawfully be disclaimed, including implied warranties of merchantability, fitness for a particular purpose, title, and noninfringement.

We do not warrant uninterrupted or error-free operation or that the platform will prevent every loss, theft, outage, data error, unauthorized action, or operational interruption. Product warranties provided by a manufacturer remain subject to that manufacturer’s terms.

Nothing in these Terms excludes an express warranty we provide in writing or a warranty or consumer right that cannot legally be excluded.

17. Limitation of liability

To the fullest extent permitted by law, Track Reserve will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, lost revenue, lost business opportunity, or loss of data, arising from or related to the website, platform, products, or these Terms, even if advised that such damages are possible.

To the fullest extent permitted by law, Track Reserve’s aggregate liability arising from a claim will not exceed the amount paid to Track Reserve for the product or service giving rise to the claim during the 12 months preceding the event giving rise to liability.

These limitations do not apply to liability that cannot legally be limited, or to the extent a loss was caused by fraud, willful misconduct, or another category for which limitation is prohibited by law.

18. Indemnification by business users

To the extent permitted by law, an organization using Track Reserve for business purposes agrees to defend, indemnify, and hold harmless Track Reserve and its officers, owners, employees, and agents from third-party claims arising from the organization’s unlawful use of the service, unauthorized Customer Materials, violation of another person’s rights, or material breach of these Terms. This obligation does not apply to the extent a claim was caused by Track Reserve’s own wrongful conduct.

19. Suspension and termination

We may restrict or suspend access when reasonably necessary to address nonpayment, security risks, unlawful conduct, material violations, misuse, or threats to other users or the platform. When appropriate, we will provide notice and an opportunity to address the issue.

You may stop using the platform at any time, but deleting an account or ceasing use does not automatically cancel an active subscription. Follow the cancellation process in the Subscription and Auto-Replenishment Policy.

Sections that by their nature should survive termination—including payment obligations, intellectual-property provisions, disclaimers, liability limitations, and dispute provisions—will survive.

20. Governing law and venue

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles. Subject to any non-waivable law providing otherwise, disputes that cannot be resolved informally will be brought in the state or federal courts having jurisdiction in Marion County, Florida, and the parties consent to that venue.

Before filing a claim, you are encouraged to contact support@trackreserve.com so we can attempt to resolve the matter.

21. Changes to these Terms

We may update these Terms from time to time. The revised version will be posted with an updated date. Material changes will apply prospectively, and we will provide additional notice when required by law. Continued use after an effective update constitutes acceptance to the extent permitted by law.

22. General provisions

If a provision is found unenforceable, it will be limited or removed only to the minimum extent necessary, and the remaining provisions will remain effective. Failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent; Track Reserve may assign them as part of a merger, acquisition, reorganization, financing, or sale of relevant assets, subject to applicable law.

These Terms, the incorporated policies, applicable order details, and accepted custom quotations constitute the agreement concerning the covered transaction or service.

23. Contact

TrackReserve LLC, doing business as Track Reserve
Email: support@trackreserve.com
Website: https://trackreserve.com
Mailing address: 7215 SW 58th Place Rd. Ocala, FL 34474