PURCHASE OPTIONS CANCELLATION POLICY

Last updated: August 28, 2026

This Purchase Options Cancellation Policy explains how to cancel recurring purchases offered by TrackReserve LLC. It applies to Track Reserve software subscriptions and recurring physical-product orders, including eligible auto-replenishment products.

By enrolling, you authorize recurring charges according to the plan, price, billing frequency, and other terms displayed before enrollment. Please review those terms before completing checkout.

Software subscriptions

Track Reserve software plans provide access to features and limits associated with the selected plan during the applicable trial or paid period. Plan limits may include asset records, authorized users, storage, and other features identified in the plan description.

Physical QR asset tags are purchased separately and are not included with a software subscription unless an offer expressly states otherwise. Buying or renewing a software plan does not create, replace, or increase a physical tag order.

Trials

Trial eligibility, duration, included plan, and conversion terms are shown when the trial is offered. Unless the enrollment terms expressly disclose and authorize automatic conversion to a paid subscription, a complimentary trial does not automatically become a paid plan without the customer’s authorization.

We may limit trials to eligible new organizations or customers and may end misuse of a trial. At the end of a trial, access may be limited or changed according to the terms presented at enrollment and applicable platform rules.

Recurring billing authorization

Your subscription renews automatically at the disclosed interval until cancelled. You authorize the payment method on file to be charged for the recurring price, applicable taxes, shipping charges for physical-product subscriptions, and other amounts disclosed before enrollment.

Monthly plans renew monthly. Annual plans renew annually. Auto-replenishment orders renew at the frequency selected for the applicable product. The actual billing date can be affected by payment processing, weekends, system timing, or an approved schedule change.

Auto-replenishment products

Auto-replenishment applies only to eligible products displaying a recurring-purchase option. Each recurring order is a new physical-product order and is subject to then-current availability, the selected quantity and frequency, applicable taxes, and disclosed shipping charges.

You are responsible for keeping product selections, quantities, delivery information, and payment details current. Changes made after a recurring order begins processing may apply only to a future order.

If an auto-replenishment product becomes unavailable, we may delay or skip the shipment, contact you about available options, or cancel and refund the affected order. We will not substitute a materially different product without authorization.

Prices and changes

The price and billing interval accepted at enrollment apply until changed in accordance with the offer and applicable law. Taxes and shipping charges can change based on law, destination, carrier rates, product details, or fulfillment source.

If we change the recurring product or subscription price, we will provide advance notice and any cancellation opportunity required by applicable law before charging the new price. Promotional pricing applies only for the disclosed promotional period.

Cancellations

You may cancel a subscription through the Manage Subscription option available from the customer account or subscription-management page. You may also request assistance by emailing support@trackreserve.com.

Cancellation prevents future renewals when completed before the next renewal is processed. A cancellation does not ordinarily reverse a charge that has already been processed.

For a software subscription, cancellation ordinarily takes effect at the end of the current paid period, and the organization retains the paid plan through that date. Afterward, access may end or transition according to the platform’s published lifecycle and data-retention rules.

For auto-replenishment, cancellation prevents future recurring orders but does not automatically cancel an order that has already entered processing or fulfillment. An already processed physical-product order is governed by the Return and Refund Policy.

Deleting an account, uninstalling an application, removing a payment method, or ceasing use does not by itself cancel a subscription. Use the stated cancellation method or contact support.

Plan or schedule changes

Available software-plan upgrades, downgrades, billing-frequency changes, product changes, quantity changes, and delivery-frequency changes can be requested through the available management tools or customer support. The effective date, price treatment, and any credit or charge will be displayed or confirmed before the change is completed.

Changing a software plan does not alter previously purchased asset-tag batches. Replacing a physical tag does not change the organization’s software subscription unless separately requested.

Failed or overdue payments

If a recurring payment fails, the payment provider may retry the charge and we may notify you to update payment information. Software access may become past due, restricted, read-only, suspended, or otherwise limited after applicable notices and cure periods. Physical auto-replenishment orders may be held, skipped, or cancelled until payment succeeds.

We will not treat an intentional, properly completed cancellation as a delinquent renewal. Amounts validly charged before cancellation remain due unless refunded under this policy or required by law.

Refunds

Subscription charges are ordinarily nonrefundable once the applicable billing period or recurring order has begun processing. Cancelling a software subscription does not ordinarily create a prorated refund for unused time; access generally continues through the paid period.

We may provide a correction, credit, or refund for a duplicate charge, billing error, unavailable product, or other verified issue. Physical recurring orders remain subject to the Return and Refund Policy. Nothing in this policy limits rights or remedies that cannot be waived under applicable law.

Shipping

Auto-replenishment orders are subject to the Shipping and Delivery Policy. Products may ship from different fulfillment locations and may arrive separately. Shipping charges and taxes may apply to each recurring order unless the offer expressly states otherwise.

Notices and account information

We may send billing, renewal, payment-failure, cancellation, product-availability, shipping, and service notices electronically using the contact information associated with the account or order. You are responsible for keeping that information current.

Contact

Questions or cancellation assistance: support@trackreserve.com
Website: https://trackreserve.com
Company: TrackReserve LLC, doing business as Track Reserve
Mailing address: 7215 SW 58th Place Rd. Ocala, FL 34474