SHIPPING AND DELIVERY POLICY

Last updated: August 28, 2026

This Shipping and Delivery Policy applies to physical products purchased from TrackReserve LLC, through trackreserve.com.

Shipping destinations

We ship only to destinations made available during checkout. Available services, prices, restrictions, and estimated delivery times depend on the destination, product, fulfillment location, package characteristics, and carrier.

Processing and production time

Processing time is the time needed to prepare an order before the carrier receives it. Carrier transit time begins after shipment and is separate from processing or production time.

Estimated processing or delivery information may be shown on the product page, quotation, cart, checkout, order confirmation, or subsequent order communication. Business days exclude Saturdays, Sundays, and applicable holidays.

Standard stocked products are generally processed as promptly as inventory and supplier operations permit. Supplier-fulfilled products are subject to the applicable supplier’s inventory and processing schedule.

Custom-branded products require artwork review, quotation approval, proof approval when applicable, and production. The production estimate begins only after we have received all required information, cleared payment, and final proof approval.

Custom QR asset tags require company information, identifier generation, production-file preparation, review or approval when applicable, and manufacturing. The production estimate begins only after all required information and approvals have been received.

If we cannot ship within a promised time—or, when no specific time was promised, within the period required by applicable law—we will provide notice and an available choice regarding the delay, cancellation, or refund as required.

Multiple shipments and fulfillment locations

Track Reserve works with multiple suppliers and fulfillment locations. Products in the same order may ship separately, arrive on different dates, use different carriers, and generate more than one tracking number. A partial shipment does not necessarily mean that an item is missing.

Shipping charges shown at checkout may reflect combined rates for multiple packages or fulfillment locations.

Shipping rates

Available shipping methods and charges are displayed during checkout. Rates may be flat, order-based, weight-based, supplier-provided, or carrier-calculated. Rates depend on the items, shipping destination, fulfillment location, package details, and selected service.

Any estimated carrier delivery date is an estimate rather than a guarantee unless the selected service expressly states otherwise.

Tracking

When tracking is available, it will be provided through an order or shipping notification. Tracking may take time to update after the carrier receives shipment information. Orders split across multiple shipments may have separate tracking details.

Address accuracy

Customers are responsible for providing a complete and accurate shipping address, contact name, company name when applicable, unit or suite number, and other delivery information.

Contact support@trackreserve.com immediately if an address must be corrected. We cannot guarantee changes after fulfillment or production begins. The customer may be responsible for reasonable carrier correction, redirection, reshipment, or return-to-sender charges caused by an incorrect or incomplete address.

Delays, backorders, and unavailable products

Carrier disruptions, severe weather, natural disasters, labor interruptions, supplier delays, inventory discrepancies, high order volume, security reviews, and other circumstances can affect fulfillment or delivery.

If a material delay or inventory problem occurs, we may contact you with a revised estimate and available options. We will not substitute a materially different product without authorization. If we cannot fulfill an item, we may cancel that item and issue an appropriate refund.

Delivered, missing, or stolen packages

Review tracking information and check the delivery location, mailroom, reception area, household members, employees, and neighbors when a package is marked delivered but cannot be located. Then contact the carrier and support@trackreserve.com promptly.

We will assist with available carrier or supplier claim procedures. The outcome and timing of a claim can depend on the carrier, service, tracking information, delivery evidence, and surrounding circumstances. Nothing in this section limits rights provided by applicable law.

Damaged shipments

If a shipment arrives damaged, preserve the product, shipping carton, labels, and packaging. Contact support@trackreserve.com promptly with the order number and clear photographs. Do not discard packaging until we confirm whether it is needed for a claim.

International orders

If international delivery is offered at checkout, the customer may be responsible for import duties, taxes, brokerage charges, customs fees, and local delivery charges unless checkout expressly states otherwise. Customs processing can delay delivery. Customers are responsible for confirming that ordered products may lawfully be imported and used at the destination.

Auto-replenishment shipments

Each auto-replenishment order is processed and shipped according to the product availability, shipping method, destination, and recurring schedule applicable to that order. Shipping charges and taxes may be charged with each recurring order unless the offer expressly provides otherwise.

Questions about shipping or delivery should be sent to support@trackreserve.com.