Refund policy

RETURN AND REFUND POLICY

Last updated: August 28, 2026

This Return and Refund Policy applies to purchases made from TrackReserve LLC (collectively, “Track Reserve,” “we,” “us,” or “our”), through trackreserve.com.

Standard products

We accept return requests for eligible standard, non-custom products made within 30 calendar days after delivery.

To qualify for a return, an item must be unused, unworn, uninstalled, unaltered, and in the same condition in which it was received. It must include its original packaging, labels, manuals, accessories, and other included materials. Proof of purchase is required.

To request a return, email support@trackreserve.com with:

your order number;
the item or items you want to return;
the reason for the return; and
photographs when the item is damaged, defective, incorrect, or materially different from what was ordered.

Do not send a product back without return authorization. Products may ship from different suppliers or fulfillment locations, and the correct return destination might not be the address shown on the original package. We will provide return instructions and the applicable return address after approving the request.

Items that cannot ordinarily be returned

Except when an item is defective, damaged in transit, incorrectly produced, incorrectly shipped, or otherwise required to be accepted by applicable law, we do not accept returns of:

custom-branded, printed, embroidered, engraved, private-label, or otherwise personalized products after the customer has approved the artwork proof or production has begun;
custom QR asset tags or other company-specific tags after identifiers have been generated, the production file has been approved, or production has begun;
opened, worn, used, altered, or installed personal protective equipment;
opened hygiene-sensitive, health, or safety products that cannot be resold safely;
digital products, activated software services, or subscription periods that have already begun;
gift cards;
clearance or final-sale items clearly identified as final sale before purchase; and
products that were damaged through misuse, improper storage, improper installation, neglect, unauthorized alteration, or ordinary wear and tear.

Custom products and artwork approval

Custom-product orders may have product-specific minimum quantities, setup charges, production schedules, and cancellation restrictions. These details will be included in the quotation or proof-approval process when applicable.

The customer is responsible for reviewing the product, quantity, size, color, spelling, logo, artwork placement, imprint colors, tag identifiers, and all other proof details. Approval authorizes production. After approval or the start of production, the order cannot ordinarily be changed, cancelled, or returned.

If a completed custom product materially differs from the approved proof because of our error or a supplier production error, contact us promptly. We may request photographs or samples and, after verification, provide an appropriate correction, replacement, or refund.

Minor variations in color, placement, dimensions, or appearance that are customary for the applicable production method are not necessarily defects. Screen colors can also differ from physical printed colors.

Incorrect, damaged, defective, or missing items

Inspect your order promptly after delivery. If an item arrives damaged, defective, incomplete, or incorrect, contact support@trackreserve.com as soon as reasonably possible and include your order number and photographs of the item and packaging.

Do not discard damaged merchandise or packaging until we confirm that it is no longer needed for inspection or a carrier claim. After reviewing the issue, we may provide replacement parts, replace the product, arrange a return, issue an appropriate refund, or offer another remedy permitted by law.

Return shipping and fees

For an eligible standard return based on customer preference, ordering error, or changed circumstances, the customer is responsible for return-shipping costs. Original shipping charges are not refundable.

When we or our supplier shipped an incorrect product, or when a product is verified as damaged or defective, Track Reserve will provide or reimburse reasonable return shipping when a return is required. Original shipping charges may also be refunded when appropriate.

We do not charge a restocking fee on an eligible standard return unless a product-specific restocking fee was clearly disclosed on the product page or quotation before purchase. Any authorized return must follow the provided instructions. Unauthorized returns, freight-collect returns, or returns sent to the wrong location may be refused or may incur additional shipping charges.

Refunds

We will notify you after the authorized return is received and inspected. If approved, the refund will be issued to the original payment method, subject to this policy. Please allow up to 10 business days after approval for the bank or payment provider to post the credit. Processing time can vary by financial institution.

If more than 15 business days have passed since we approved a refund, contact support@trackreserve.com.

Exchanges

The availability of direct exchanges depends on the product and fulfillment source. In many cases, the fastest method is to return the eligible item and place a new order after the return is approved. Contact us before sending anything back.

Order cancellations

You may request cancellation of an unfulfilled standard-product order by contacting support@trackreserve.com. A request is not guaranteed if the order has already entered fulfillment or shipped.

Custom products and custom asset tags can ordinarily be cancelled only before artwork, identifier generation, material procurement, setup, or production begins. If work has already started, completed work and nonrecoverable supplier charges may be nonrefundable if those charges were disclosed as part of the quotation or approval process.

Subscription cancellation is governed by the Subscription and Auto-Replenishment Policy below.

Supplier-fulfilled products

Some products are fulfilled directly by an authorized supplier. Track Reserve remains your customer-service contact, but return instructions and destinations may differ by product. Never return an item directly to a manufacturer or supplier without authorization from Track Reserve.